Refund Policy

Welcome to casinovax.com. Your satisfaction is our priority, and we strive to ensure a fair and transparent gambling experience. This Refund Policy outlines the conditions under which refunds may be issued for transactions made on our platform.

General Refund Conditions

Due to the nature of online gambling, refunds are generally not provided. However, under specific circumstances, casinovax.com may consider refund requests. Refunds are subject to thorough investigation and are issued at the sole discretion of casinovax.com.

Eligible Refund Circumstances

Refunds may be considered in the following situations:

• Technical Issues: If a technical error occurs that affects a game or transaction, resulting in an unjust outcome.
• Unauthorized Transactions: If it is proven that a transaction was made fraudulently or without the account holder’s consent.
• Processing Errors: If there is an error in the processing of deposits or withdrawals.

Non-Refundable Situations

Refunds will not be issued under the following conditions:

• Losses: Losses incurred during gameplay are not eligible for refunds.
• Change of Mind: Refunds will not be issued if you change your mind after placing a bet or making a deposit.
• Bonus Abuse: If there is evidence of abuse of bonuses or promotions, refunds will not be considered.

Refund Request Process

If you believe you qualify for a refund based on the eligible circumstances mentioned above, please follow these steps:

1. Contact Support: Email our support team at support@casinovax.com with the subject line "Refund Request". Provide your account details, transaction ID, and a detailed explanation of the issue.
2. Investigation: Our team will review your request and may require additional information or documentation to verify your claim.
3. Decision: Once the investigation is complete, we will inform you of our decision via email. If approved, the refund will be processed using the original payment method.

Processing Time

Refund requests are typically processed within 7-14 business days. However, processing times may vary depending on the complexity of the case and the payment method used.

Contact Us

If you have any questions or need further assistance, please do not hesitate to contact our customer support team at support@casinovax.com or through our live chat available on the website.

Changes to This Policy

casinovax.com reserves the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on the website. It is your responsibility to review this policy periodically to stay informed of any updates.

By using casinovax.com, you acknowledge that you have read, understood, and agree to this Refund Policy.